Refund Policy

This Refund Policy applies to paid Cyberself Premium purchases on https://cyberself.app.

1. What you buy

Cyberself Premium is a digital subscription that unlocks Premium features (such as an ad-free experience and unlimited hearts) for the billing period shown at checkout. Lesson content remains available on free plans as described in the product.

2. Who processes the payment

International customers: payments are typically processed by Paddle as merchant of record. Refund requests may be handled through Paddle’s buyer tools and our support channel.

Customers in Türkiye: when iyzico checkout is enabled, those payments are processed via iyzico under the applicable checkout terms.

3. Refund eligibility

Because Premium is digital and delivered immediately after successful payment, refunds are generally limited. We aim to be fair:

• If you were charged in error, charged twice, or could not access Premium after a successful payment due to a fault on our side, contact us and we will investigate promptly.
• If you are entitled to a withdrawal or refund right under mandatory consumer law in your country (for example within a cooling-off period where that law applies and has not been waived by starting the digital service), we will honor that right.
• Change of mind after substantial use of Premium during a billing period may not qualify for a refund, except where required by law.

4. How to request a refund

Email us at:

hello@cyberself.app

Include:

• the email used at checkout or on your Cyberself account;
• approximate purchase date and amount;
• Paddle/iyzico receipt or transaction reference if you have it;
• a short description of the issue.

For Paddle purchases you may also use the links on your Paddle receipt email to manage the subscription or contact buyer support.

5. Cancellations and renewals

Cancelling stops future renewals according to the payment provider’s rules; it does not automatically refund the current paid period unless a refund is approved under this Policy or required by law.

6. Changes

We may update this Policy. The “Last updated” date will change when we do.